Understanding how we use cookies and similar technologies to improve your experience across all our products
This Cookie Policy explains how Harmonian Software (M) Sdn Bhd ("we", "us", or "our") uses cookies and similar technologies when you visit our websites and mental wellness platforms, including GuideX, Harmonian AI, the IPC Super App, and EmoCall (collectively, "Services"). This policy explains what these technologies are, why we use them, and your rights to control our use of them.
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted as soon as you close your web browser.
We use cookies for several purposes across our products, as described below:
These cookies are necessary for our Services to function properly. They enable core functionality such as security, session management, user authentication, and remembering your language preference (across the languages we support). You may not opt-out of these cookies as the Services cannot function properly without them.
These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously. They help us improve the quality and performance of GuideX, Harmonian AI, the IPC Super App, and EmoCall by providing insights on which pages are visited most frequently, whether users encounter errors, and how users navigate through the platform.
These cookies allow our Services to remember choices you make and provide enhanced, more personal features. For example, they may remember your language preference, theme settings, accessibility options, or remember your login details for future visits.
These cookies may be used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of campaigns. We minimize the use of advertising cookies on our mental wellness platforms to protect user privacy.
We may allow certain third parties to place cookies on your device through our Services to:
The use of cookies by these third parties is subject to their own privacy policies, not this Cookie Policy.
As a mental wellness platform, we prioritize the privacy and security of sensitive health-related information. We do not use cookies to track or collect specific mental health data, conversation content, mood logs, journal entries, or assessment results for advertising or marketing purposes. Your AI conversations are never used for model training. Any personal information regarding your mental health is handled in accordance with our Privacy Policy and applicable regulations including the Malaysia Personal Data Protection Act 2010 (PDPA).
| Cookie Name | Purpose | Duration |
|---|---|---|
| connect.sid | Keeps an administrator signed in to this website. It is not set for ordinary visitors, and the four products are separate applications with their own sign-in | 24 hours |
| preferredLanguage (browser storage, not a cookie) | Remembers the language you chose. Held in your browser's local storage rather than a cookie, so it is never sent to us | Until you clear your browser data |
| _ga, _ga_G-NTTZ8VC07R | Set by Google Analytics to measure how the site is used, and only after you accept. Decline and they are never set | 2 years |
| cookieConsent (browser storage, not a cookie) | Records the choice you made in the banner, so you are not asked again. Held in your browser's local storage | Until you clear your browser data |
When you first visit our Services, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. However, limiting the ability of websites to set cookies may impact your user experience.
Information about cookies in common browsers:
Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Due to the lack of a common understanding about how to interpret the DNT signal, our Services do not currently respond to browser DNT signals.
In addition to cookies, we may use other similar technologies such as:
Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our Services and typically work in conjunction with cookies to identify our users and user behavior.
HTML5 local storage allows data to be stored locally on your device and includes HTML5 local storage objects and browser caches. We use local storage to support our Progressive Web App (PWA) functionality.
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will become effective when we post the revised policy, and your continued use of our Services following these changes means you accept the revised policy.
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Harmonian Software (M) Sdn Bhd
A registered company in Malaysia
Email: hello@harmonian.online